1. Overview

We want you to love every product you purchase from us.
If for any reason you’re not completely satisfied, you can request a refund or exchange within 30 days of delivery.

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2. Eligibility for Refunds

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.

• The request must be made within 30 days of receiving your order.

• Proof of purchase (order number or receipt) is required.

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3. Non-Returnable Items

Certain items cannot be returned, including:

• Used cosmetics or skincare items.

• Gift cards or promotional items.

• Clearance or final sale items.

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4. Refund Process

To start a return, contact us at support@marbelgroup.com.
Once approved, we’ll provide return instructions and shipping details.

Refunds are processed within 5–10 business days after receiving your returned item.
Funds will be credited to your original payment method.

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5. Shipping Costs

• Customers are responsible for return shipping unless the item was defective or incorrect.

• Original shipping fees are non-refundable.

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6. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at support@marbelgroup.com with photos.
We’ll replace or refund the product at no additional cost.

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7. Contact Information

For return or refund requests:
📧 support@marbelgroup.com
📍 Marbel Group LLC, 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, USA